Popular Articles
Duplicate kit issues and how to resolve them
Kits which are uploaded and have the identical DNA are flagged as being duplicate. We don’t allow the exact same DNA to exist in a good status for more than one kit - this is because duplicate kits fill up match lists for users and cause confusion. ...
How to Download Ancestry Results and Upload to GEDmatch
To download your Ancestry results: Log in to Ancestry Go to your DNA Settings page. If prompted, sign in to your account. To get to this page from any page on Ancestry, click the DNA tab > Your DNA Results Summary > Settings. On your DNA settings ...
Profile deletion process
To delete your profile, and any data originating from it, please follow these steps: Log in to your GEDmatch.com profile. In your “User Profile” area, click the green “Manage” button. Click the Profile/Registration deletion tab on the next page. ...
What to do if your password reset email is not received
Please review the Password Reset Process first here: https://support.gedmatch.com/portal/en/kb/articles/gedmatch-password-reset There can be issues when you attempt to reset your password and you do not receive a reset password email in your inbox. 3 ...
Common Account Access Issues / Changing Email Issues
There are several major and sub cases where access to accounts and email changes may have issues. There are two sections on how to verify your access to an account to assist with updating a dead email address on an account. Scenario 1: You cannot ...