General
Troubleshooting Common GEDmatch Errors
Site Access Errors 403 Error / "Bot Detection" Block Symptom: You receive a 403 error or a message indicating you have been identified as a bot and cannot access the site. Cause: GEDmatch has security measures in place to prevent automated access. ...
How to Use GEDmatch DNA Matching Tools (One-to-Many, One-to-One, Segment Search)
Before You Begin To use GEDmatch's matching tools, you need: 1. A GEDmatch account with at least one uploaded DNA kit. 2. Your kit must have finished processing (typically 24–48 hours after upload). If your kit is still processing, matching tools ...
Tier 1 Subscription: Pricing, Features, Cancellation & Payment Management
What is Tier 1? GEDmatch offers two membership levels: • Free: Includes access to basic genealogy tools, which are sufficient for most users. Free tools include One-to-Many matching, One-to-One comparison, and basic admixture calculators. • Tier 1 ...
Ancestry GEDCOM Download -- Upload to GEDmatch
Background Ancestry has a facility to create and edit GEDCOMs (family trees). Most GEDCOM systems have a facility to export family trees to a GEDCOM file. This file is a plain text file with a ".ged" extension. In the past when you exported your ...
Updating Email After Auth0 With Dead Email
If you want to change your email then we need to verify you have access to that account - The normal email change requires read access to both old and new email - but since you do not have read access to your current email used to login to GEDmatch ...
Social Accounts Email Change
Changing email on a "social" account We currently don't have a simple way to change email with a social account. To accomplish a change email on a social account there are the following areas: Create a new account Transfer all resources from your ...
Why am I not able to type in my email on login
We have had some reports from users who don't seem to be able to type in their email when attempting to login. This started at the beginning of March in 2025. We are collecting information about what the environment users have which might be causing ...
Email Change Issues
Use Cases This article applies assumes you can login to your account and that you receive an error message when you use the Email Change option on the Manage Profile page which is accessed by clicking on the "Manage" button on the home page. There ...
Popular Articles
Is GEDmatch free?
GEDmatch accounts are free of charge and this includes many basic genealogy tools, which are sufficient for most users. If you wish to use more advanced tools, you can upgrade to a Tier 1 membership at a rate of $15 for one month, $10/month for a ...
Duplicate kit issues and how to resolve them
Kits which are uploaded and have the identical DNA are flagged as being duplicate. We don’t allow the exact same DNA to exist in a good status for more than one kit - this is because duplicate kits fill up match lists for users and cause confusion. ...
How to Download Ancestry Results and Upload to GEDmatch
To download your Ancestry results: Log in to Ancestry Go to your DNA Settings page. If prompted, sign in to your account. To get to this page from any page on Ancestry, click the DNA tab > Your DNA Results Summary > Settings. On your DNA settings ...
What is GEDmatch?
We are a genetic genealogy site that allows people to find their genetic relatives. What is unique is that we allow people to upload their DNA profile from over 20 different providers (profiles uploaded from 23andMe, Ancestry, FamilyTree DNA, ...
How to reset your GEDmatch password
If you are having trouble logging in to GEDmatch, please reset your password using the instructions below (your email address is your login ID and it may be best to do this on a desktop or laptop computer as opposed to tablet or phone): PASSWORD ...