Tier 1 Subscription: Pricing, Features, Cancellation & Payment Management
What is Tier 1?
GEDmatch offers two membership levels:
• Free: Includes access to basic genealogy tools,
which are sufficient for most users. Free tools include One-to-Many matching,
One-to-One comparison, and basic admixture calculators.
• Tier 1 (Paid): Provides access to advanced tools
and features beyond what is available to free users.
What's Included in Tier 1?
Tier 1 membership unlocks additional tools and features,
including:
• Select and compare multiple matches from your
One-to-Many results
• Combine multiple kits into 1 Superkit (merge
results from different testing companies for the same person)
• Segment Search with expanded options
• Use the Phasing tool to better discern matches from maternal and paternal sides
• Use the Lazarus tool to create a "pseudo-kit" for a common ancestor
• Access additional Admixture calculators
...and access to many more specialized tools. For a full list of Tier 1 features, visit your GEDmatch homepage. Tools marked as "Tier 1" on the home page require a
paid membership.
How to Subscribe to Tier 1
2. Look for the "Tier 1" or "Upgrade"
option on your dashboard. Registration can also be found at this link here: https://app.gedmatch.com/Tier1Register.php
3. Follow the prompts to complete your subscription and
enter your payment information.
4. Payment can be made via credit or debit card using our secure payment portal.
How to Cancel Your Tier 1 Subscription
To cancel your Tier 1 subscription:
1. Log in to your GEDmatch account
2. On your homepage, select the "View Billing Details/History" link
3. Select your subscription and follow the prompts to cancel
If the Subscription Membership window shows a blank
screen
Some users have reported that the Manage Membership page
displays a blank screen, particularly on mobile devices. If this happens:
• Try accessing the page from a laptop or desktop
computer instead of a mobile device.
• Try using a different web browser (Chrome,
Firefox, Edge).
• Clear your browser cache and cookies, then try
again.
• If the page still does not load, contact GEDmatch
Support (support@gedmatch.com) include your request. Include the email address associated with
your GEDmatch account in your message. Our team will update or cancel your subscription
on your behalf and send confirmation.
Can't find the cancellation option?
If you are unable to locate the cancellation option in the
website at all, simply email GEDmatch Support (support@gedmatch.com) and ask us to cancel your
Tier 1 subscription. Include the email address on your account. Our support
team handles cancellation requests regularly and will confirm the cancellation
by email. You will not be charged again after cancellation is confirmed.
If you subscribed through PayPal
If you enrolled in Tier 1 through PayPal, you may need to
manage or cancel your subscription directly through your PayPal account
settings. Log in to PayPal, go to your recurring payments or subscriptions,
and cancel the GEDmatch payment from there.
How to Update Your Payment Method
Credit card on file
If you need to update the credit card used for your Tier 1
subscription:
1. Log in to your GEDmatch account.
2. On your homepage, select the "View Billing Details/History" link
3. In the next window, select "Payment Methods" and follow the prompts to update your payment information. If you are unable to update your card through the website,
contact GEDmatch Support for assistance.
"We couldn't charge your Card"
notification
If you receive an email with the subject "[Important]
We couldn't charge your Card", this means your card on file has been
declined. This can happen if your card has expired, the card number has
changed, or your bank blocked the transaction.
To resolve this:
• Log in and update your payment method under Manage
Membership. If you no longer wish to continue your Tier 1 membership, contact Support to cancel so the system does not continue attempting to charge the old card.
• If using a debit card, you may need to contact your bank and request they approve the transaction.
"Your account is at risk of
cancellation" notification
This notification means your Tier 1 payment has failed
multiple times. If your payment method is not updated, your Tier 1 subscription
will expire and you will lose access to Tier 1 tools (you will still have
access to free tools and your uploaded DNA data).
Frequently Asked Questions
How much does Tier 1 cost?
For current pricing, please visit the GEDmatch website and
check the Tier 1 subscription page. Pricing is displayed during the enrollment
process.
Is Tier 1 a monthly or annual subscription?
Tier 1 is offered as a recurring subscription. We currently offer both monthly and annual subscription options. Details about
the billing cycle are shown during enrollment.
Will I lose my DNA data if I cancel Tier 1?
No. Cancelling Tier 1 only removes your access to the paid
tools. Your uploaded DNA kits, matches, and profile will remain available, and
you will still have access to all free tools.
I subscribed but I thought GEDmatch does DNA testing — can
I cancel?
GEDmatch does not perform DNA testing. We are a genetic
genealogy analysis platform that compares uploaded DNA data files. If you
subscribed by mistake, contact Support to cancel your subscription.
My Tier 1 expired — do I need to pay again?
Yes. If your Tier 1 subscription has expired, you would need
to re-enroll to regain access to Tier 1 tools. Previous payments do not carry
over after expiration.
I can't find how to cancel — what should I do?
If you cannot find the cancellation option or the page is not
loading, email GEDmatch Support (support@gedmatch.com) and include the email address on your account.
We will cancel your subscription for you and confirm by email.
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