Social Accounts Email Change

Changing email on a "social" account

We currently don't have a simple way to change email with a social account.

To accomplish a change email on a social account there are the following areas:

1. Create a new account
   
2. Transfer all resources from your existing old account to the new account
   
3. Verify all resources are now in your new account
   
4. Delete your old account
   

If you just want to keep the same email but want to remove the "social" aspects of the account - your new account can be a temporary account.   There would be an additional step of changing the email address of the temporary email address to the original email address after deleting the old account using the regular email change mentioned above.

In more detail 

1) Creating an account

On the first login page click the link "Sign up" 

Follow the flow to create your new account.

2) Transfer all resources from your existing account to the new account

There are the following resources:

1. DNA resources (kits)
   
2. GEDCOM resources (family trees)
   
3. Tag groups and Notes
   
4. Tier 1 status
   

To transfer these resources you need to login to your original account.

A  - DNA Resources Transfer

On the home page in the "Your DNA Resources" for each DNA resource click the pencil icon to the right of the kit in the Manage column

On the next page click the "Kit Transfer" tab to see:

Enter the new email and click Transfer Kit.

B - GEDCOM Resources Transfer

If you have any family trees for each GEDCOM click the pencil icon in the manage column.

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On the next page click the "GEDCOM Transfer" tab

Enter new email twice and click "TRANSFER OWNERSHIP" button.

C - Tag groups and Notes Transfer

If you have any Tag groups or Notes contact support@gedmatch.com
 with the old email address and the new email address so Tag Groups and Notes can be transferred.

D - Tier 1 Transfer

If you are a tier 1 member contact support@gedmatch.com
 with the old email address and new email address so your tier 1 membership can be updated.

3) Verifying your resources are in your new account

Login to your new account and check DNA Resources, GEDCOM resources any Tag groups and Tier 1 status.   If anything is missing go back and resolve those missing items.

4) Delete your old account

After verifying all resources are in your new account - login to your old account and click the "Manage" button in the profile area.

On the next page click the Profile/Registration Deletion tab

Follow the flow to delete your old account.

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